Refund and Returns Policy

Overview

At Lams Fragrance, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple and transparent return and refund process.

Return Eligibility

You may request a return if:

• The product is damaged, defective, or leaking upon delivery
• You received the wrong item
• The product is unused, unopened, and in original packaging

Non-Returnable Items

• Used or partially used perfumes
• Opened or tampered packaging
• Change of mind after opening the product

Return Process

• Contact our support team via email or WhatsApp
• Provide your order number and clear images/video
• Our team will review and approve your request
• Follow the return instructions provided

Refund Policy

Once your returned item is received and inspected, we will notify you regarding approval.

• Approved refunds are processed within 5–7 business days
• Refund method: Bank Transfer / EasyPaisa / JazzCash

Exchange Policy

We only replace items if they are defective, damaged, or incorrect.

Shipping Charges

• If the issue is from our side, we cover return shipping
• Otherwise, shipping charges are non-refundable

Order Cancellation

Orders can be cancelled before dispatch only. Once shipped, cancellation is not possible.

Note: Due to the nature of fragrances, slight variations in scent perception are normal and not considered a defect.