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Return to shopFAQ
Shopping Information
Yes, we provide nationwide delivery across Pakistan.
Orders are typically delivered within 2–5 working days, depending on your location.
Shipping charges may vary based on your location or ongoing promotions. Final charges will be shown at checkout.
Once your order is shipped, you will receive tracking details via SMS or WhatsApp.
Delays may occur due to courier issues or unforeseen circumstances. We will keep you informed and assist you in tracking your order.
Payment Information
We accept:
- Cash on Delivery (COD)
- Bank Transfer
- EasyPaisa
- JazzCash
Yes, COD is available nationwide for your convenience.
Advance payment is not required for COD orders. However, for bank transfers or digital payments, payment must be completed before order processing.
Yes, we ensure that all payment transactions are handled securely.
Order Returns
Yes, orders can be cancelled before dispatch. Once shipped, cancellation is not possible.
Yes, we offer returns or exchanges only if the product is:
- Damaged
- Defective
- Incorrect item delivered
No, due to the nature of fragrance products, returns are not accepted based on personal preference.
You must request a return within 3 days of receiving your order.
You can contact our support team with your order number and share images or videos of the issue.
Approved refunds are processed within 5–7 business days.